FAQ

Q: Are Koodcbm kitchenware products safe for daily use? A: Yes! All Koodcbm cookware, utensils, and kitchen items are made with premium food‑safe, non‑toxic, and durable materials. Each product undergoes strict quality testing to ensure safety, reliability, and long‑term performance for your daily cooking and home kitchen use.

Q: How long does it take to process and deliver my order? A: Orders are processed and verified within 1–3 business days after payment. Standard local delivery in Hong Kong generally takes 3–7 business days. International orders may take 7–21 business days, depending on the destination country, logistics efficiency, and customs processing.

Q: Can I track my order after it ships? A: Yes! Once your order is dispatched, we will send a tracking number to your registered email. You can use this number to check real‑time delivery status on the official website of the shipping carrier.

Q: What should I do if my product arrives damaged, defective, or incorrect? A: If your item arrives damaged, defective, or wrong due to our error, please contact us within 7 days of delivery at service@koodcbm.com with clear photos of the product and packaging. We will quickly arrange a replacement, exchange, or full refund.

Q: Does Koodcbm provide international shipping? A: Yes, we offer international shipping to most countries and regions worldwide. Please note that any customs duties, import taxes, or local inspection fees may apply upon arrival and are the responsibility of the recipient.

Q: Can I cancel or modify my order after placing it? A: You may request to cancel or adjust your order within 3 business days before shipment. Once the order has been processed, packed, or shipped, changes or cancellations can no longer be made. Please contact our support team immediately if you need help.

Email: service@koodcbm.com Phone: (852) 3755 3379 Address: Room 1909, 19th Floor, Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong