Shipping Policy

Thank you for choosing Koodcbm! We are dedicated to delivering your premium kitchenware safely, securely, and on time. Below you will find important information about order processing, delivery timelines, package tracking, shipping fees, and other delivery-related details to ensure a smooth shopping experience.

Order Processing


All orders are typically processed and verified within 1–3 business days after payment is confirmed and approved.

During peak periods such as festivals, promotional sales, or high-demand seasons, order processing may require additional time due to increased order volume.

Once your order has been packed and shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.

Shipping Methods & Estimated Delivery Times


Koodcbm offers multiple shipping options to suit different needs and timelines:

Standard Shipping

Estimated delivery: 3–7 business days

Carriers are selected based on your delivery location for reliable service.

Expedited Shipping

Estimated delivery: 2–4 business days

Available at an additional cost during checkout for faster delivery.

International Shipping

Estimated delivery: 7–21 business days

Actual delivery time depends on the destination country, local logistics efficiency, and customs processing speed.

Delivery times are estimates only and start counting from the shipping date, not the order placement date.

Shipping Costs


Shipping fees are calculated automatically at checkout based on:

  • Your delivery address and region
  • Package weight, size, and quantity
  • Selected shipping method

Shipping costs may be adjusted slightly according to carrier updates. All final charges will be clearly displayed before you confirm and submit your order.

Tracking Your Order


As soon as your order is dispatched, we will send a tracking number to your registered email address.

You may use this tracking number to check real-time delivery status on the official website of the shipping carrier.

If you do not receive tracking information within 3 business days after your order is marked as shipped, please contact our support team promptly.

Shipping Restrictions


Certain kitchenware items may be subject to shipping limitations due to:

  • Large dimensions, heavy weight, or fragile material
  • Import regulations and restrictions of the destination country
  • Carrier safety and transportation policies

If we are unable to deliver to your specified address, our team will contact you to discuss alternative solutions, order adjustments, or a full refund.

Customs, Duties & Taxes


For international orders, additional customs fees, import duties, local taxes, or inspection charges may apply upon arrival in the destination country.

These fees are not included in the product price or shipping cost and are the sole responsibility of the recipient.

We recommend reviewing your country’s import policies and regulations before placing an international order.

Delivery Issues & Support


Delayed Delivery


If your package does not arrive within the estimated timeframe:

  1. Check the latest tracking updates for delivery status
  2. Confirm that your shipping address was entered correctly
  3. Contact our customer service team for further assistance

Lost or Damaged Packages


If your package is lost during transit or arrives damaged:

  • Take clear photos of the outer packaging and the items
  • Contact us within 7 days of the recorded delivery date
  • Provide your order number and relevant photos

We will coordinate with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact Information


For all inquiries regarding shipping, delivery, tracking, or order status:

  • Email: service@koodcbm.com
  • Phone: (852) 3755 3379
  • Address: Room 1909, 19th Floor, Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong

Final Notes


At Koodcbm, we strive to provide a reliable, transparent, and worry-free shopping and delivery experience for every customer.

If you have special delivery instructions or requirements, please contact us before placing your order. We will do our utmost to accommodate your needs.