Privacy Policy

At Koodcbm (“we,” “us,” or “our”), we deeply respect your personal privacy and are fully committed to protecting the security of your personal data. This Privacy Policy explains in detail how we collect, use, store, and disclose information when you visit our official website koodcbm.com (the “Site”), purchase our kitchenware products, or interact with our customer services.

By accessing, browsing, or using our Site and services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect


We collect various types of information to provide, improve, and personalize your shopping experience with our kitchenware and household products.

Personal Information You Provide Voluntarily

We collect information that you actively provide when you:

  • Create or manage a user account
  • Place an order for cookware, utensils, or other kitchen products
  • Contact our customer support team
  • Subscribe to our updates, promotions, or newsletters

This information may include:

your full name, email address, phone number, shipping address, billing address, payment details, order history, and communication records.

Technical & Usage Information

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device model and operating system
  • Pages visited, time spent, and browsing behavior

This data helps us optimize website performance, enhance usability, and improve our product and service experience.

2. How We Use Your Information


We use your collected information only for the following legitimate purposes:

  • Process, verify, and fulfill your orders for kitchenware products
  • Arrange shipping, delivery, after-sales service, refunds, and exchanges
  • Communicate with you about order status, updates, and support
  • Improve the design, quality, and functionality of our kitchen products and website
  • Send marketing or promotional communications (only if you have opted in)
  • Prevent fraud, unauthorized transactions, and ensure platform security
  • Comply with legal obligations and regulatory requirements

We do NOT sell, rent, or lease your personal information to third parties for commercial purposes.

3. Cookies and Tracking Technologies


We use cookies and similar tracking technologies to:

  • Remember your login status and preferences
  • Analyze website traffic and user behavior
  • Deliver personalized content and product recommendations

You may adjust or disable cookies through your browser settings. However, disabling cookies may affect certain functions and user experience on the Site.

4. Data Sharing and Disclosure


We may share your information only with trusted third parties under limited circumstances:

  • Service Providers: payment processors, shipping carriers, email platforms, and technical support partners who assist in operating our business.
  • Legal Requirements: when required by law, regulation, court order, or government request; or to protect the rights, safety, property, or legitimate interests of Koodcbm, our customers, and the public.

We will not share your personal data for unrelated third-party marketing without your explicit consent.

5. Your Privacy Rights and Choices


You have the right to:

  • Access, review, or update your account information
  • Opt out of marketing emails at any time
  • Request deletion of your account or personal data (where permitted by law)

To exercise these rights, contact us at:

service@koodcbm.com

6. Children's Privacy


Our website, products, and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us immediately, and we will promptly delete the information.

7. Data Security


We implement reasonable and industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

8. International Data Transfers


If you access our Site from outside Hong Kong, your personal information may be transferred, stored, or processed in other countries or regions. By using our Site and services, you consent to such transfers in accordance with applicable data protection laws.

9. Changes to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top of the page will be revised accordingly. We encourage you to review this page regularly.

10. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

  • Phone: (852) 3755 3379
  • Email: service@koodcbm.com
  • Address: Room 1909, 19th Floor, Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong